Frequently Asked Questions
Everything you need to know about shopping with PrincessAce.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping takes 5-7 business days, while express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Do you ship internationally?
Yes, PrincessAce ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Are your materials sustainably sourced?
We are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality materials and fair labor practices across our entire supply chain.