Returns & Exchanges

At PrincessAce, we want you to feel like royalty in every piece; if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our quality team inspects your return, we will process your refund to the original payment method within 5-7 business days.